Shipping & Returns

1) Returns

We offer a 30 day return privilege on all unaltered items. Should the item need to be refurbished there will be a restocking fee to bring the item back to it's original state. Please contact me as soon as possible to request a Return Authorization Number. We recommend sending the item back with insurance. Gems by GiGi are not responsible for items damaged/lost during shipping. Once item has been examined geologically we will issue a refund for the purchase price. My goal is complete satisfaction with your purchase. Should your item not be what you were expecting, please email me because I possibly have an item that meets your expectation.

 

2) Shipping

We offer free domestic shipping on all orders. Orders will be shipped out USPS Priority mail or USPS First Class mail depending on the total value of order. We ship to confirm addresses/billing addresses to the credit card used as source of payment. All items ship out within 1 – 3 business days of payment clearance (depends on method of payment). Please allow extra time for engraving, sizing or custom work. Also allow extra time for payments made through PayPal with e check. Express shipping is available upon request for an additional charge. Should you need your item by a specific date please email us with a request for specific delivery date. Items valued over $250 will be shipped out with signature confirmation (item will not be released without a signature).

 

International Shipping

 

We ship out International Shipments via USPS Express International Shipping. We Do Not ship to Africa or Indonesia. We are not responsible for customs or duty charges by your countries’ customs department and can not mark the item as a gift. Please contact us for shipping quotes.

Back