A: On our homepage you will see the two different sections that
are divided into separate the different designers. All of the merchandise
is imported from Italy and is handmade. Our JEWELRY SECTION is for
our solid 18kt white or yellow merchandise showcasing diamonds.
Our jewelry is manufactured in Italy and is our higher line merchandise.
Periodically, it will change and items will no longer be available
to make room for our new lines. The FEATURED JEWELRY SECTION showcases
our natural colored stone jewelry. It contains jewelry with exquisite
design and quality workmanship set in sterling silver with solid
18kt overlays (in a small selection some are plated and not overlayed).
There will be various artist/ designers in this section, which will
change on a monthly basis.
Q:WHAT KIND OF RETURN POLICY DOES GEMS BY GIGI OFFER?
A: A 30-day return policy. Our objective is to maintain a 100%
customer satisfaction. You may return any unworn and unaltered piece
within 30 days of purchase. Rings and necklaces are not returnable
after sizing or shortening. To process a return you must email us
(returns@gemsbygigi.com)
with subject title RETURN, or call [(562)983-8107] to get a return
authorization number. Please return item by UPS, U.S. Mail or FedEX
with a copy of your receipt. For your protection insure the item
for its full value. Never use the word Gems or Jewelry on the shipping
invoice. Our experts will inspect your return and can always exchange,
replace, or reimburse your credit card. All special order merchandise
is considered a FINAL SALE. Please make sure to clearly label, on
the outside of the box, your return authorization number.
Use Address:
SEAWAY TRADING, INC.
ONE WORLD TRADE CENTER STE 800
LONG BEACH, CA 90831
Q: HOW CAN I BE SURE IT IS SAFE TO GIVE MY CREDIT
CARD AND PERSONAL INFORMATION OVER THE INTERNET?
A: To prevent unauthorized use of your personal information we
use the industry standard Secure Socket Layer (SSL) technology.
This technology uses 128-bit encryption to prevent the unauthorized
use of your credit card and personal information. At this time,
we only can accept orders from U.S. residents. We always protect
your consumer rights regarding jewelry purchases is of the utmost
importance. We always back up our merchandise disclosing all the
current information. To give you the best service possible, we will
ask you for information to process your order accurately. We will
retain this information, such as address, telephone, shipping address,
email, and method of payment to better serve you in the future.
Only if you desire, we will mail you from time to time on special
sale events and promotions. We respect your privacy and will never
share your specific personal information.
Q: WHAT IS THE FREE GIFT I SEE OFFERED ON DIFFERENT
PAGES OF THIS WEBSITE?
A: For every person you refer to Gemsbygigi.com who buys we will
send you a free gift and a $50.00 gift certificate* towards your
next purchase. This is how it works: refer a friend or anyone you
know to visit Gemsbygigi.com. Email us with your name, address, and your friends
name. When he/she buys jewelry you get your free gift and a $50.00
gift certificate. The $50.00 gift certificate is good towards purchases
of $100.00 or more. Don't miss out on this special opportunity!
Q: WHAT IF YOU DON'T HAVE EXACTLY WHAT I'M LOOKING
FOR?
A: We can get anything custom made. Our company has contacts all
over the world. We only carry the finest quality merchandise with
exceptional design. If you are looking for something basic we are
still very competitive and will get you a quote on anything your
heart desires. Don't feel limited to the merchandise in the Jewelry
and Featured Jewelry sections. We do have an extensive inventory
that is not all included in this website. Contact us for more information.
Q: HOW CAN I BE SURE THAT ALL OF THE JEWELRY IS WHAT
YOU SAY IT IS?
A: You have every assurance that our consumers our protected by
our company and our knowledge. If there is any problem with quality
or a discrapency in the 4Cs, we will replace or refund you the total
purchase amount. If you have doubts, go to our expert advice section
and learn more about what you have purchased. This section specifically
teaches about diamond quality. We want our customers happy and realize
that every customer counts. We can provide an appraisal at an additional
fee. Contact us with further inquiries.
Q: WHAT KIND OF WARRANTY OR GUARANTEE ON THE MERCHAIDSE
DO I HAVE?
A: We give a six month diamond replacement guarantee that covers
loss of diamonds within the first six months of purchase. Basically,
if a diamond falls out of its setting within six months from the
purchase date we will replace the diamond at no charge to you. We
ask that you call or email us (replacement@gemsybygigi.com)
for a replacement authorization number. The whole process takes
a total of ten to twelve days (depending on method of shipment).Our
featured jewelry section has colored stones that are specially cut.
If one of the colored stones was to fall out within six months from
the purchase date, there will be a charge for the new stone. We
will not charge labor to set the colored stone.
Q: WHAT ABOUT REPAIRS AND SIZING?
A: Sizing is easy! Most of our sizes are stocked in size 6. If
it is a new purchase, let us know the desired size before shipping
for the quickest service. We will pay for the first sizing of either
two sizes up or down. It take approximately 5 days from the time
of purchase to reach your door. If you received this ring as a gift,
send us the ring in its original gift box and a note as to what
size you would like. Once we have the ring the process will take
about five to seven business days. If there is some other repair
work needed, please contact us (562) 983-8107 so we can take note
of the specific needs you have. We have an experienced expert goldsmith
capable of meeting all of your wants or special requests.
Q: HOW DOES THE SPECIAL ORDER POLICY WORK?
A: If you order a piece that is temporarily sold out at the time
or want to have the same ring but in white gold instead of yellow,
you will be requesting a special order. If you want us to rework
the ring or find that it is defective in anyway, we can exchange
the merchandise for equal or higher value. Although we cannot offer
refunds on special order merchandise, your satisfaction is of the
upmost importance to us. You can always set up an appointment to
meet with the jeweler at the Long Beach address for custom work,
just call ahead at (562) 983-8107 or email repair@gemsbygigi.com.
If you have a picture of what you want, you can mail or fax it to
us at (562) 983-8124 and we can email or call in your price quote.
Q: HOW LONG DO SPECIAL ORDERS TAKE?
A: We order our merchandise from Italy unless you want something
custom made locally. All special orders depend on what exactly is
being made, however you can expect that it will take at minimum
of 2 weeks to a maximum of 8 weeks. This can seem like a long time
but remember it is coming from Italy, and what time of year it is.
As the holiday season draws near, please make time to allow extra
time for shipping and not wait until the last two weeks. We regularly
sell out of our merchandise and change merchandise periodically.
Try to write down the style number for future reference, if you
are not ready to purchase today.
WE HOPE WE ANSWERED ALL OF YOUR QUESTIONS. WE TRIED NOT TO FORGET
ANY CONCERNS WE THOUGHT OUR CUSTOMERS MIGHT HAVE. PLEASE FEEL FREE
TO CALL US WITH QUESTIONS OR EMAIL US. WE APPRECIATE YOUR BUSINESS
AND WANT TO MAKE THIS AN EASY AND PLEASANT EXPERIENCE EVERY TIME
YOU VISIT OUR SITE.
